Zoocha

Zoocha is an ISO certified digital agency specialising in the design, development, and support of complex, business critical Drupal platforms.

We work with government bodies, charities, universities, and enterprise clients to deliver secure, scalable, and user centred digital services.

As an active member of the Drupal community, we contribute back through code, knowledge sharing, and long term stewardship of the platform.

The Zoocha team includes more Acquia Certified Developers than any other UK digital agency and we were recently recognised by Acquia as Top Developer Certified Partner of the Year for 2026.

What we do

Digital Platform Strategy

We help organisations define digital vision, user experience strategy, and technical architecture. Our Strategy and Experience Design team works closely with stakeholders to align business objectives with user needs.
Our strategy services include:

• Digital vision and roadmap development
• Stakeholder discovery workshops and requirements definition
• User research and persona development
• Information architecture and content strategy
• User journey mapping and service design
• UX and interaction design
• Content and migration
• Accessibility and compliance

We ensure that strategic decisions are evidence based, technically viable, and aligned with long term organisational objectives.

Drupal Development

We architect and build complex Drupal solutions including:

• Enterprise websites and multisite platforms
• Secure government platforms
• API first and headless implementations
• Systems integration with CRM, ERP and third party services
• Custom module development
• Performance optimisation and scalability engineering

Our development standards are governed by documented internal processes certified for ISO 9001 and ISO 27001.

DevOps & Cloud Infrastructure

We design and manage secure hosting environments with:

• Infrastructure as Code
• Automated CI/CD pipelines
• Environment segregation and access control
• Backup and disaster recovery strategies
• Performance monitoring and optimisation
• Security patching and vulnerability management

Our DevOps and SysOps practices are certified for ISO 27001 information security controls and ISO 22301 business continuity.

Quality Assurance & Accessibility

Quality is embedded throughout our delivery lifecycle. Our QA approach includes:

• Test strategy and planning
• Automated and manual testing
• Regression and integration testing
• Accessibility testing against WCAG standards
• Performance and security validation

Testing processes are documented and integrated within our ISO aligned Management System and our test team are ISTQB certified.

Ongoing Support & Service Management

We provide structured support and continuous improvement services including:

• Service Desk with defined SLAs
• Incident and problem management
• Security updates and patch management
• Continuous improvement planning
• Performance reporting and account management

Our service management approach is ISO 20000 certified and our service desk team are ITIL trained.

Governance & Certifications

Zoocha operates an integrated, ISO certified Management System covering:

• ISO 9001 Quality Management
• ISO 27001 Information Security
• ISO 27701 Privacy Information Management
• ISO 20000 Service Management
• ISO 22301 Business Continuity
• ISO 14001 Environmental Management

Our management system ensures consistent, secure, and auditable delivery across all client engagements.

Expert Team

Acquia Top Developer Certified Partner of the Year 2026

The Zoocha team includes 25 Acquia Certified Drupal Triple Expert certifications, as well as 21 individually Acquia Certified Drupal Developers, including Front End and Back End Specialists. Additionally, our project management team are Scrum Alliance certified and our design team includes N/Ng and IAAP certified UX experts.

Government Supplier

Zoocha are an approved UK Government supplier on the G Cloud, Digital Outcomes and Specialists (DOS) and Technology Services 4 Frameworks. Any UK public sector body can purchase our Drupal services via these frameworks.

Clients

Zoocha develop long term strategic relationships with clients, becoming a natural extension of their digital teams. Our clients include:

Higher Education

• University College London (UCL)
• University of Cambridge
• University of Portsmouth
• University of Salford
• Manchester Metropolitan University
• University of Leeds

Government/ Public Sector

• Financial Conduct Authority
• Pubs Code Adjudicator
• Ofsted
• Greater London Authority
• Newport City Council
• Royal Borough of Kensington & Chelsea
• London Borough of Waltham Forest
• Wokingham Council
• Royal Marsden NHS Foundation Trust
• Guy's and St Thomas NHS Foundation Trust
• British Tourist Authority (VisitBritain and Visit England)

Charity Sector/ NGO

• United Nations
• Alzheimer's Society
• Joseph Rowntree Foundation
• Oxfam International
• Royal Marsden Cancer Charity
• UNICEF
• Tommy's

Corporate, Retail & Ecommerce

• Topdeck Travel (part of Flight Centre Travel Group)
• Algeco
• HFL Education
• Hotelswaps
• Countryside Ski & Climb

Our Values

• Open & Inclusive: From the products and experiences we create, to our people, culture and the relationships we build - we strive to be 'open by design'.
• Creative & Curious: We refuse to stand still, and always seek to question whether there's a better way to do things.
• Collaborative & Accountable: We seek to build long-lived collaborative partnerships, and recognise these are built through transparency, trust, and by holding ourselves to high standards of excellence.
• Adaptive & Agile: Change is happening around us all, every day. Turning that change into opportunity is central to our mission.