SGS ITV is a global leader in vehicle inspection, verification, and certification, with the mission of ensuring the highest standards of road safety and environmental sustainability. With over 95,000 employees across 2,400 locations worldwide, SGS ITV is committed to improving vehicle safety and reducing emissions.
To support its operations in Spain, SGS ITV launched a digital transformation initiative for its online portal, seeking to enhance its vehicle inspection booking system, customer experience, and operational efficiency. The decision was made to upgrade the existing portal from Drupal 7 to Drupal 9, and eventually to Drupal 10, to leverage the platform’s powerful content management, scalability, and flexibility.
About the project
The newly implemented Drupal-based solution delivered significant improvements:
- Optimized Booking System: SGS ITV now offers a highly intuitive and customizable reservation platform that meets the diverse needs of its network of inspection stations. The portal integrates seamlessly with the SGS ITV station network’s API, streamlining the appointment process for vehicle inspections.
- Scalability and Future-Proofing: The Drupal Commerce module allows for continuous growth, supporting additional payment methods and future functionality expansion. The platform’s architecture ensures that SGS ITV can quickly adapt to evolving business requirements and customer needs.
- Enhanced Client Area: The new client portal provides customers with access to vehicle information, including inspection history and relevant data. This feature enhances user engagement, allowing clients to manage their vehicles easily and securely.
Challenges
SGS ITV needed a solution that would modernize its digital platform to meet current and future needs. The main challenge was to create a booking system that was not only user-friendly but also customizable for each inspection station, ensuring scalability for future updates and integrations. Additionally, the platform needed to handle multiple languages and integrate with third-party APIs, such as the DGT for vehicle data retrieval.
Solutions Implemented
To address these challenges, SGS ITV partnered with hiberus, utilizing Drupal’s flexible and scalable architecture. The key elements of the solution include:
- Content Management: Drupal’s robust content management tools allowed SGS ITV to easily manage content across multiple languages, ensuring a seamless experience for users in Spanish, Basque, and Catalan.
- Booking System Integration: The Commerce module was implemented to provide a highly customizable reservation system, supporting various payment methods and future expansions like coupon systems and dynamic appointment slots. This module also ensures scalability, allowing for new features to be added as business needs evolve.
- Client Portal: A custom-built user management area where customers can access their vehicle details, inspection history, and other relevant information. This feature significantly improves user experience, making it easier for customers to track their vehicles and inspection schedules.
- Third-Party API Integration: Drupal’s flexibility enabled seamless integration with external systems such as the DGT (Spain’s Traffic Authority) for real-time vehicle data, as well as other SGS group applications for managing inspections, appointments, and customer data.
Conclusion
Partnering with hiberus, SGS ITV successfully transformed its online vehicle inspection booking system using Drupal’s flexible, scalable, and future-proof platform. The new portal not only improves the customer experience but also allows for continuous evolution in response to changing business needs. This digital transformation has positioned SGS ITV as a leader in both technical innovation and customer satisfaction within the vehicle inspection industry.
The future-proof solution ensures that SGS ITV can continue delivering high-quality services while scaling efficiently, all powered by Drupal’s cutting-edge technology.
Why Drupal was chosen
SGS ITV opted for Drupal due to several key features that aligned with their business goals:
- Content Flexibility: Drupal’s content management system allows for intuitive content editing, supporting rapid updates and offering administrators the flexibility needed to manage evolving customer communications.
- Multilingual Capabilities: Drupal’s native support for multiple languages ensures that SGS ITV can easily maintain localized content, improving accessibility for users in different regions of Spain.
- Scalability and Customization: The ability to customize modules and create new ones made Drupal the perfect choice for building a reservation system that could grow with the business and meet future demands. Drupal’s Commerce module allowed for tailored solutions in payment processing and booking management.
- Integration with APIs: Drupal’s ability to integrate seamlessly with third-party systems provided SGS ITV with the tools needed to automate vehicle data collection from the DGT and manage complex appointment scheduling processes.
Technical Specifications
Drupal version:
Key modules/theme/distribution used:
For the solution, we selected the following Drupal modules:
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Commerce: Used to facilitate online reservations and payments, Commerce enables customers to book without visiting an SGS office. It also allows for tailored offers, discounts based on location, and promotions.
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Geofield Map: Given the large number of SGS ITV stations, customers often search for services in specific locations. This module allows users to easily find offers and services based on their region.
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Layout Builder: Chosen to empower marketing and content editors to fully customize pages while maintaining structured, searchable content, this module ensures flexibility and ease of use for non-technical users.
These modules were integral in providing a seamless user experience and operational efficiency while enabling future scalability.
