Freshdesk

This module integrates Freshdesk Support ticket system to Drupal.

Future Roadmap

• [#2544128]
• View Forum Topics from Drupal

Example Installation

You can view the module installed on this support page. This is an example of the Freshdesk ticket form embedded onto a node display in Drupal. This was accomplished using the Token integration.

Feature Requests

If you have a feature request. Please use the issue queue to request a feature.

API Limitations

Freshdesk announced a new API in March of 2016. The new API imposes a limit of 5000 API calls per hour.

Migrations

If you are coming from OTRS, have a look at the migration script I have been building: https://bitbucket.org/fastglass/otrs-to-freshdesk-migration