Sector(s)
Sint-Niklaas took on the digital challenge and chose to tackle their entire online presence thoroughly. The user experience is central to all new platforms, so that the city can offer a better service. Refreshing and to the point from the point of view of the user, the citizen.
In the meantime we have successfully launched 4 platforms, namely: OndernemeninSintNiklaas.be, OntdekSintNiklaas.be, stadvandesint.be, Sint-Niklaas.be. The Sint-Niklaas.be portal has an informative function in the first place. The intention is to offer the city's services in a user-friendly way. In addition, the portal also redirects to the other two websites, so that users can quickly and easily find the information they want.
About the project
On the homepage of Sint-Niklaas.be you will immediately see a search bar. The user can immediately type what he or she is looking for and will see suggestions as he or she types.
That's another way we try to steer people in the right direction right away.
Under the search bar you can also find the services of Sint-Niklaas, divided into 12 themes. Each item is provided with a recognisable icon and title so that the user can click through to the desired information.
The 12 themes also have a tree structure. Under each theme you can find different underlying pages. Each page deals with its own topic. For example, website visitors can find information about a birth, a marriage or a move under the theme "Personal Documents".
In addition, each theme has a block with frequently asked "I want" questions. Not only great for SEO reasons, but also for the visitor to quickly and easily find an answer to the question. What would you look up yourself when you finally get to apply for your driver's license? A wild guess: "Apply for a driver's license"?
The tree structure also includes various search pages so that the visitor can easily search through the website. There is a search page with an overview of the announcements of the city of Sint-Niklaas and one listing all the regulations and ordinances that the city of Sint-Niklaas has promulgated.
Why Drupal was chosen
The user experience was central in building the portal site. A conscious choice was made not to build the site from scratch. Information that is in line with the questions and expectations of users is experienced much better. In order to map out these expectations or needs, the city of Sint-Niklaas undertook an extensive preliminary phase with our sister company Leap Forward. Together they organized workshops with employees and user tests. The needs of the citizens ultimately formed the basis for the tree structure of the site.
Technical Specifications
Drupal version:
